terms

prices and payment

All prices are in Australian Dollars (AUD) and exclude Australian GST of 10%.

delivery

We deliver using Australia Post.  Delivery times are between 5-7 working days.

returns policy

We offer a 14 day returns policy on products that are 'Damaged in Transit' or 'Incorrectly Shipped'.  Details of our 'Damaged in Transit' and 'Incorrectly Shipped' policies are provided below.

damaged in transit

In the event that you receive a product that appears to be 'Damaged in Transit' that is, damaged in transit from us to you, you should notify us immediately.  To minimize processing time and potential difficulties in proving the cause of damage, we require that all 'Damaged in Transit' products be returned to us within 14 days of delivery.

For products which are determined by us to be damaged in transit, a refund will be issued in the form of the original payment.  Customers will assume responsibility for all return shipping charges.

incorrectly shipped product

In the event that you receive a product that is different to the one ordered, please notify us immediately upon receipt of the product.  In this case, we will arrange for the product to be collected from you for return to us and the correct product will be dispatched, once the original product has been received.